ZIP Support

Customer support for subscription stores

Your own support team. Every number in view.

ZIP Support builds and manages a dedicated customer support team for your store. We recruit, train and oversee every agent, and they work for your brand alone. Your team handles customer conversations by email and phone inside the help desk you already use, with coverage available up to 24 hours a day, 7 days a week. Your client portal shows ticket volume, reply times and staffing whenever you want to check in.

Talk to us Client login
Demo Store · todayOn target
Tickets today412email and phone
Open now240 unassigned
Staffed now4 of 4on plan
Alerts0all clear
Tickets per hour, last 24 hours
Your client portal · sample numbers

Not an agency

We build a support team around your store, then run it for you.

Dedicated

Agents who work for you only

At most agencies, agents juggle several brands at once. Ours work for one store: yours. They learn your products, your policies and your customers.

Subscriptions

Made for subscription stores

Subscriptions bring far more tickets: skips, swaps, billing dates, cancellations. Our agents come with months of subscription experience, so they start fast.

Quality

Managed for quality

Every team is led by a manager who learns your products, policies and customers in detail. Your manager reviews agent replies regularly, corrects even small issues in tone or wording, and keeps every response consistent with your brand’s voice and standards.

What we take off your plate

Channels

Email and phone

Agents answer in your help desk, under your store’s name. Around the clock, or business hours only.

Orders

Subscriptions and orders

Skips, swaps, billing questions, where’s my order, address changes. Agents look up the order and sort it out.

Money

Refunds and cancellations

Agents follow your policy and your limits. Anything past a limit goes to a manager, and every action is logged.

Playbook

Your rules, written down

We turn how your store runs into a playbook: refunds, shipping, cancellations, tone. Every agent follows it.

You stay in control

Handing over support shouldn’t mean losing sight of it.

See every number
Your client portal shows ticket volume, reply times, how quickly tickets get solved, your backlog, staffing against plan, and alerts. No chasing us for updates.
Limits on money
You set refund and cancellation limits. Agents can’t go past them on their own.
Your accounts stay yours
We work inside your help desk and Shopify with only the access support needs. Your data never mixes with another store’s.
One person to call
A US-based account manager is your single point of contact.
Demo Store · this weekOn target
  • Staffed now4 of 4 plannedOn plan
  • Coverage gapsNoneClear
  • Waiting over 24h2 ticketsWatch
  • Your requestsNew refund ruleDone
Your client portal · sample numbers

How it works

  1. Step 1

    Talk to us

    Tell us about your store, your ticket volume and the tools you use.

  2. Step 2

    We write your playbook

    You share your policies and give us access to your help desk and Shopify. We write the playbook around how your store runs.

  3. Step 3

    Your agents go live

    Trained agents start answering on the hours you pick, up to 24/7, and you get your portal login.

  4. Step 4

    We keep tuning

    Agent hours follow your ticket volume, so your cost does too. As your goals change, like fewer disputes or better retention, we adjust your refund and cancel rules with you.

Talk to us

Tell us about your store, roughly how many tickets you get, and the tools you use. We’ll get back to you.

Already working with us? Client login